Key points at a glance

  • Customers behind on their bills should contact Minnesota Energy Resources right away for help.
  • Minnesota’s Cold Weather Rule ends April 30.
  • Customers on an active payment plan are not at risk of disconnection.

ROSEMOUNT — Minnesota Energy Resources is urging customers who are behind on their energy bills to reach out as soon as possible to avoid disconnection. The state’s Cold Weather Rule ends April 30.

Customers who establish and maintain a payment plan are not at risk of disconnection.

Minnesota Energy Resources works with customers year-round to offer payment plans and help with energy assistance.

Disconnection is always a last resort

Many people are facing challenging times, and no one wants to see rising energy bills. Minnesota Energy Resources works every day to keep customer bills low.

Customers who need help managing their energy bills are encouraged to contact Minnesota Energy Resources. The company offers budget billing for predictable monthly payments and energy assistance programs that help lower-income households manage costs.

Customers behind on their bills can go to minnesotaenergyresources.com or use the Minnesota Energy Resources app to set up payment arrangements and connect with financial and energy assistance options. They can also call 800-889-9508.

Beware of scammers

Unfortunately, scammers often try to take advantage of the end of the Cold Weather Rule.

Scammers will often pretend to be from Minnesota Energy Resources. They may even manipulate caller ID to display “Minnesota Energy Resources” or use a recording that sounds like it’s from the company.

Scammers will threaten to turn off customers’ energy in a short amount of time and demand immediate payment — often with a prepaid debit card, third-party digital payment app like Zelle or Venmo, or unusual payment method such as bitcoin.

These are all warning signs. If customers are ever in doubt about a phone call, they should hang up and call Minnesota Energy Resources.

Additional scam safety tips

Simple ways to manage costs

Minnesota Energy Resources encourages customers to manage their energy use all year long. Go to the Minnesota Energy Resources website for a checklist and more ways to save.