Key points at a glance
- Temporary service has been restored to nearly all customers after damage to a Northern Natural Gas (NNG) interstate pipeline, which supplies Minnesota Energy Resources.
- Field crews have made two visits to homes and businesses. Customers still without service can call to have it restored.
- While on temporary service, customers are asked to keep thermostats no higher than 60 degrees and avoid using nonessential natural gas appliances.
Minnesota Energy Resources has restored temporary service to nearly all customers near Willow River, Sturgeon Lake and Finlayson who lost natural gas service Friday after an interstate pipeline in the area was damaged.
Field crews have made two visits to homes and businesses to relight pilot lights on customers’ natural gas appliances. For customers who were not home technicians left a tag on the door with contact information. We are also attempting to call those customers to set up a time to restore service.
While this temporary service is in place, customers are asked to keep their thermostats no higher than 60 degrees and not use unneeded natural gas appliances.
Customers lost service Friday afternoon due to damage on a Northern Natural Gas (NNG) interstate pipeline. That NNG pipeline provides natural gas to the Minnesota Energy Resources system.
Minnesota Energy Resources is working closely with NNG to ensure service is restored as quickly and safely as possible.
While repairs take place, NNG will be using natural gas supply trucks to provide a temporary supply of natural gas to help homes and businesses stay warm.
Due to the type of damage to the pipeline, permanent service may not be fully restored for several days.
Minnesota Energy Resources will continue updating customers about the progress of repairs as soon as additional information is available.